India's Largest Provider of IOT Enabled Feedback Solution

Manage customer experience dynamically to build satisfied, loyal, and advocate customers, and thus impact profits and growth. Understand customer experience in real time at distributed locations and at different touchpoints. Collect feedback across multiple channels for multiple business metrics.

Gaia’s SmartFeedback AIOT and SaaS solution collects customer feedback from IOT and Digital channels and provides an integrated real-time view of customer experience. In-built action engine enables immediate response management. Big data and Machine Learning led cloud analytics provides systemic insights into business performance.

Leverage
Customer Intelligence
To Improve Business Performance

Enhance

Customer Experience
& Journey

Measure

NPS, CSAT
Experience Index

Improve

Service Levels
& Operations

Understand

Pain Points
& Happiness

Interpret

Reasons for Perception
of Experience

Monitor

Third Party
Contractor Services

Boost

Employee
Motivation

Increase

Brand
Engagement

Impact

Loyalty
& Revenues

Customize and Blend Solutions to Meet Your Business Needs

Click

IOT button based feedback


High engagement & response in high footfall areas



Standy Mount | Wall Mount | Table Top 5 Buttons | 3 Buttons

Tap

Interactive web app feedback


Customizable mini surveys to decode preferences & pain points


Standy Mount | Wall Mount | Table Top

Scan

Geo-tagged QR based feedback


Customizable mini survey pop-ups on customer mobile



QR Posters & Stickers

Sound

Voice based feedback


Machine Learning models to interpret customer insights from voice data


Integrate with other channels

Customer Experience
Management


Improve Business Performance through Real Time Customer Intelligence and Business Process Integration


Deployed In


Facilities . Real Estate . Retail . Airports . Railways . Metro . Hospitals . Hospitality . Enterprises .Restaurants . Bathrooms . Services . Events


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Citizen Experience
Management


Improve Citizen Services by Monitoring Third Party Providers, Nudging Staff and Creating Citizen Awareness


Deployed In


Government . Public Facilities . Public Spaces. City . Services . Opinion Polls


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Actionable Insights for
Business Excellence

Real Time Data

Interactive Visual Dashboards

CX Metrics – NPS, CSAT, ExI




Real Time and
Historical Reports


Location Based Reports

Comparative Reports

Understand CX Drivers

Measure

Collect feedback from distributed locations. Monitor multiple sites and parameters at physical and digital points of interaction. Customize questions to match your business, brand, and language needs.

 

Point Of Experience

Measure feedback at the point of interaction on the customer journey


Real Time

Monitor experience and satisfaction drivers at the time of service

Multi Channel

Use data channel that suits the engagement need of customers


Customizable

Interact to understand metrics important for your business

Comprehensive

Aggregate data from multiple channels & locations


Multi Site & Group

Manage and segment data by sites, groups, time, and location

Secure

Secure data acquisition at the edge and data storage in the cloud


Privacy

Attributable or Masked Personal Data for Privacy Compliance

 

COLLECT

Cloud SaaS Platform for secure, tiered, access-based aggregation, storage, retrieval and analysis of customer data. Integrate into existing client CRM systems

Analyze

Real Time and Time Series analysis of feedback data to understand points of pain or points of delight. In built algorithms, rules engine, and machine learning models to understand customer sentiments.

 

Customer Insights

Understand overall experience and drivers, and drill down for details


Access Control

Role based access to dashboards, reports, and alerts

Deep Analytics

Real Time, Time Series, and Historical Analysis to identify and predict


Comparative Data

Comparative Analytics across sites, groups and Top 10 and Bottom 10

Rules Engine

Customizable rules engine to create alerts on parameter breaches


Business Insights

Improve business by visibility into customer sentiment or operations

Real Time Alerts

Real Time multi-tier alerts and escalations to manage issues


Manage Operations

Data driven management of staff and last mile operations

 

Impact

Understand satisfaction and business drivers, and gain visibility into last mile service and operation for real time response andsystematic improvements.